Frequently Asked Questions

Zari is an AI companion app for emotional support, journaling, and reflection. She listens, remembers what you share with her, and responds in 16 languages with optional voice. Zari is not a therapist, doctor, or licensed professional— she's a thoughtful conversation partner.

Yes. Zari is powered by large language models (primarily Anthropic's Claude). Every reply you receive is generated by AI in real time. Zari has a consistent personality you can pick at signup, but underneath she is an AI — not a real person.

Zari is a U.S.-based service. See our About page for more on our mission, or our Terms for the operating-entity details.

Yes. Your conversations, memories, and journal entries are stored securely and used only to provide the service. We do not sell your data and we do not share it with advertisers. We use trusted providers (Clerk, Convex, Anthropic, ElevenLabs, Stripe, Sentry) to run the app — see our Privacy Policy for details.

Yes. You can delete individual memories from the Memories panel, or delete your entire account from Settings → Delete Account. Deletion is permanent; all your data is removed within 30 days.

Yes. From Settings → Download My Data you can download a JSON file containing your memories, mood history, conversations, voice notes, reminders, journal entries, and account profile.

No. We do not use your conversations to train AI models. Anthropic (our AI provider) also does not train on data from API customers by default.

As long as your account is active. When you delete your account, we remove all associated data within 30 days, subject to limited legal-retention obligations (e.g., billing records).

When you mention important facts — your name, people in your life, goals, milestones, things you love — Zari extracts them and stores them as "memories." She can then bring them up in later conversations to feel like a friend who actually pays attention.

Yes. Open the Memories panel anytime to see, search, edit, or delete what Zari knows about you. You're always in control.

Free users see Zari reference up to 3 recent memories in conversation. Zari Plus users get unlimited memory recall, which is what makes the experience feel like a real long-term friendship.

No. Zari is not a therapist, psychiatrist, or licensed mental-health professional. She can offer emotional support, reflection prompts, and grounding exercises — but for therapy, please see a licensed clinician. If you're in crisis, please contact 988 (US Suicide & Crisis Lifeline), text HOME to 741741 (Crisis Text Line), or visit findahelpline.com for global resources.

Zari automatically detects crisis-related messages and surfaces a banner with hotline numbers (988 US, 116 123 UK, findahelpline.com global) along with text-line and chat options. Zari's reply also encourages you to reach out to a professional. We err on the side of showing the banner — if it ever appears when you don't need it, you can dismiss it.

No. Zari is not a doctor, financial advisor, or lawyer. When these topics come up, Zari includes a brief reminder to consult a licensed professional. Treat anything Zari says about health, money, or law as a conversation prompt, not advice.

16 languages: English, Spanish, French, Portuguese, German, Italian, Hindi, Arabic, Turkish, Russian, Japanese, Korean, Chinese, Tagalog, Uzbek, and Urdu. Pick yours at signup or change anytime in Settings.

Yes. Tap the speaker icon to enable voice. Zari uses ElevenLabs for premium voice quality. If that's temporarily unavailable, she falls back to your browser's built-in text-to-speech.

If our premium voice service has a hiccup, Zari falls back to your browser's built-in voice for a few minutes so the conversation never stops. The premium voice returns automatically.

Zari is free to use with daily message and voice limits. Zari Plus unlocks higher daily limits, unlimited memory, premium voices, journal, sleep stories, and more. See the pricing page for the current rate.

Yes — new accounts get a 7-day free trial of Zari Plus automatically at signup. No card required for the trial.

From Settings → Manage Subscription, you can cancel anytime. Cancellation takes effect at the end of your current billing period; you keep Plus access until then.

Subscription fees are non-refundable except where required by law. If something went wrong, email support@zari.help and we'll help.

18 or older. Account creation requires age confirmation. If you are under 18, please do not use Zari.

Use the "Sign in with Google" or "Sign in with Apple" options on the login screen, or the password-reset link in the email sign-in flow. If you're still stuck, email support@zari.help.

For general questions and account / billing support: support@zari.help
For privacy questions: privacy@zari.help
For legal / Terms questions: legal@zari.help